Store policy
Shipping Policy
Shipping policy
Before ordering from AthenaClub, read the following explanation of how we process, ship, and support deliveries. We aim to move each paid order quickly.
Order Processing Time
We normally complete order preparation within 0-1 business day after payment is verified. Processing is carried out Monday-Friday and excludes weekends plus public holidays. Saturday, Sunday, and holiday orders begin on the following business day.
Shipping Time
The expected delivery window after a parcel leaves us is 3-5 business days. Adding preparation time, the ordinary combined estimate is 3-6 business days.
Shipping Schedule
Timing at a glance: allow 0-1 business day for processing and 3-5 business days after dispatch for delivery. Shipping days are Monday through Friday, with no Saturday or Sunday dispatch.
Shipping Rates
If a shipping fee applies, its amount will be shown before payment is finalized at checkout. Checkout likewise identifies free shipping whenever an order qualifies and that service is available.
Shipping Locations
Our present shipping area is limited to the United States; eligible destinations appear during checkout. Customers must enter a full, accurate delivery address. A customer-provided address that is incorrect, incomplete, or unavailable may cause failure or delay for which we are not responsible.
Order Tracking
A dispatch-confirmation email is issued after shipment and includes tracking information when the carrier makes it available. Please give the carrier as much as 24 hours after receipt of the parcel to refresh tracking.
Delivery Delays
Delivery estimates can be affected by carrier disruptions, weather, holidays, elevated order volume, and other events beyond our control. Contact us when an order remains undelivered beyond its estimated window so we can help investigate the status.
Incorrect or Incomplete Address
Check every part of the shipping address before submitting an order. Notify us promptly of an error or omission; we will try to revise it before shipment, but changes cannot be guaranteed once processing or dispatch has occurred.
Lost or Missing Packages
If carrier tracking reports delivery and you cannot locate the package, examine the surrounding delivery area and contact that carrier first. Our support team can then assist with a further review if the package is still missing.
Contact Us
For help concerning shipment, delivery, or an order's progress, use the site's contact page or our support email. Telephone: (913) 540-6943. Email address: fahad2727727@gmail.com. Business address: 1943 E Tracy Ln, Sioux Falls SD 57103, United States. Service is staffed Monday-Sunday from 9:00 AM to 5:00 PM ET.